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FAQ

Faq

checking in

What do I need to check in?

Checking in is easy! All you need is your passport or other photo ID like a driver’s license, your first week’s rent if you haven’t paid it before you arrive (cash or card is fine), and pretty good handwriting to sign your tenancy agreement! That’s it!

What if I arrive before check-in time?

Our Check-in time is 2pm. That means that if you arrive before check-in time your room may not be ready. Of course you’re always welcome to wait in our common area and make new friends until your room is ready.

What do I need to bring with me when I move in?

Hmm that’s all up to you! Definitely bring a smile, and we also recommend you bring your own clothes, towels and toiletries like shampoo and body wash. We supply you with the toilet paper, cooking ware and eating ware, trash bags and cleaning supplies but you’re always welcome to buy your own. We supply you with bed linen and pillows but again, if you want to bring (or buy) your own you certainly can! We’re pretty chill about that sort of thing 😉 

What type of weather should I pack for?

Sydney is pretty awesome when it comes to weather. The heaviest piece of clothing you can expect to need is a slightly heavy jacket and a couple hats for the winters, and a couple good pairs of jeans along with shorts. Bring sunscreen! The sun here can be pretty intense and we don’t want you to get burned! Shoe-wise, thongs (flip-flops), sandals and trainers (gym-shoes) will be your friends during your stay here; but also bring a pair of boots for those rainy days and mountain hikes. When it rains here it can get pretty wet! And mountains…well, it’s the mountains!

What methods can I use to make rent payments?

You can pay your rent either by bank transfer (our account info is on your tenancy agreement), cash or card we are totally flexible! You can even pay your rent in advance so you don’t have to worry about it for a while! 

How much is my bond deposit?

Unlike most places that require a four-week bond, we only require a two-week bond! The price of your room times two is the amount of bond you have to pay. Just make sure you have an extra week of rent ready for when you check in because bond and rent are two different things!

LIVING AT SSL

What if I want to have guests over?

Not a problem! Simply sign in your guest with our receptionist at the front desk and have them leave a form of ID at reception. They can only visit when reception is present though, so between 8am and 10pm is OK.

What if I have an overnight guest?

Hey that’s no problem either! Just have your guest sign-in with reception, leaving a them form of ID, and they just have to pay $20/night upfront for the duration of their stay. They even get their own key to your room! We trust you, so we trust them! They can pick up their ID and surrender their room key at the end of their stay.

What happens if I forget my room key?

If you run out of your room in a hurry and forget your key just let reception know and they’ll kindly let you back into your room. It happens and we understand! Just make sure you forget your key within the reception open ours from 8am to 10pm. If it’s after hours and you’ve forgotten your key just call the emergency number 0477 999 656 and someone will let you back in. Just be warned you’ll be charged a $20 fee if you need help getting inside after opening hours.

What happens if I lose my room key?

If you’ve lost your key you will have to pay a $20 replacement fee, and we will then cut you a new key.

What should I do if I have a Wi-Fi connection issue?

You’re sharing this amazing internet with other students and connection issues are bound to happen. Usually this is resolved in a few minutes, but if your connection really won’t behave itself come down to reception and we’ll help you out the best way we can!

What happens if I miss a rent payment?

Here at SSL we understand that life happens and you may have an issue paying your rent. Just let us know and we can work something out. If you don’t tell us your room key will automatically stop working and you won’t be able to get inside the building or your room. Help us help you and let us know if you’re having trouble paying your rent we’ll understand!

How do I log a maintenance request if something is wrong in my room or the common areas?

Something broken in your room? Just give us a shout at reception and we will get right on it!

How do I receive my mail?

Mail is slid under your door Monday through Saturday. Packages will wait for you at reception where we will keep them company until you collect them.

If I’m having an issue with my roommate or neighbors, how do I make a complaint?

Conflicts happen, you’re human. If there is an issue with your roommate or neighbor let us know and we will help mediate an intervention. Of course talking to the person may help as well because everyone at SSL is very understanding!

Is there parking available?

We know parking is expensive in Sydney. Luckily we offer free parking in our lot. It’s on a first-come first-serve basis though!

Is there air conditioning?

Our Top Ryde facility is fully air conditioned, however we do not offer A/C rooms to our long-stay Concord facility residents, but you can rent one of our portable A/Cs from reception for a weekly fee.

What hours are reception available?

We will be ready to greet you and talk to you about anything between the hours of 8am-10pm

CHECKING OUT

Where do I leave my room key?

When you’re ready to check-out just pop down to reception before 10am, our check-out time, and give us your room key and you’re all set to go. If you plan on leaving before 8am when reception will be open just slide your key under the glass window at reception and we’ll check you out when we arrive.

Do I have to clean my room before I check out?

You focus on packing your things and saying goodbye to your friends, we’ll clean the room after you leave. The cleaning fee is included in your rent.

What if there is damage to the room upon me checking out?

If you may have had a little too much fun in your room, we’ll simply take the costs to repair any damages out of your bond deposit.

What is the latest time I can check out?

Our check-out time is 10am. However, if no one has booked the room and you have a later departure time you can check-out later on in the day.

Will I get my deposit back at the end of my stay? If so, when?

We know you may need your money for a new accommodation or food (food is bae), so we strive to return your bond within 48 hours after checkout. Closing your Aussie bank account? No worries! You can give us any international bank account to transfer the money to. Just be aware of international fees that your bank may incur during the transfer.

What will happen to my mail if I forget to update my mailing address?

We know moving takes a lot of steps and if your mail still comes to us after you leave we will hold onto it for a week. After a week we will return it to the post so if you do want your mail make sure you claim it!

Can I extend my stay at the end of my tenancy agreement?
If you loved staying with us and wish to stay longer you can! Just be aware that extending your stay may be subject to availability.

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